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FAQ
The Ins And Outs of How We Do Business
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Why Car Detailing over Machine Wash?Unlike a machine wash, our team of skilled technicians approaches each vehicle with a personalized touch. We meticulously clean every nook and cranny by hand, ensuring that no dirt, grime, or stain is left behind. This level of thoroughness is simply unmatched by a machine wash, which often overlooks those hard-to-reach areas that can accumulate dirt over time.
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What is mobile car detailing?Mobile car detailing is a convenient service we offer where our professional technicians bring our top-notch car cleaning and detailing services directly to your location. We'll clean your vehicle at the comfort of your home. We ensure that your vehicle receives thorough cleaning and detailing without you having to visit a physical location.
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How long does a mobile car detailing session usually take?The duration of a mobile car detailing session can vary depending on the size and condition of your vehicle, as well as the specific services requested. On average, it can take anywhere from a couple of hours to a full day. Our team will provide an estimated timeframe based on your vehicle's needs during the booking process.
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How often should I get my car professionally detailed?The frequency of professional car detailing depends on factors such as your driving habits, environmental conditions, and personal preferences. As a general guideline, we recommend getting your car professionally detailed every 3-6 months to maintain its appearance and protect its surfaces. However, we can provide personalized recommendations based on your vehicle's condition during our consultation.
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Will mobile car detailing damage my vehicle?Absolutely not! We prioritize the utmost care and attention when detailing your vehicle. Our professional technicians are highly trained in using safe techniques and high-quality products to protect and enhance your car's surfaces. You can trust us to deliver exceptional results without any risk of damage.
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What forms of payment do you accept for mobile car detailing services?We accept various forms of payment to accommodate your preferences. You can pay for our mobile car detailing services using cash, credit cards (Visa, Mastercard, American Express), debit cards, and sometimes digital wallets or online payment platforms. Our goal is to provide you with a seamless payment experience, allowing you to choose the method that works best for you.
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How is the pricing for mobile car detailing services determined?Our pricing for mobile car detailing services is based on several factors, including the size and condition of the vehicle, the specific services requested, and any additional customization or special requirements. We strive to offer competitive and transparent pricing, ensuring that you receive value for the high-quality services we provide.
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Do you offer any discounts or promotions for mobile car detailing services?Yes, we occasionally offer discounts and promotions for our mobile car detailing services. We understand the importance of providing value to our customers and regularly introduce special offers and packages. To stay informed about our latest discounts and promotions, we recommend subscribing to our newsletter or following our social media channels. Additionally, we may have discounts available for multiple vehicle bookings or recurring detailing services.
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What is your cancellation and refund policy for mobile car detailing services?We understand that circumstances can change, and you may need to cancel or reschedule your mobile car detailing appointment. We kindly request that you notify us as soon as possible if you need to make any changes. Our cancellation and refund policy may vary depending on the specific situation and timing of the cancellation. We strive to be flexible and accommodating, and our customer support team will work with you to find the best solution. Please review our terms and conditions or contact us directly for more information regarding our cancellation and refund policy.
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Can I book a mobile car detailing appointment in advance?Yes, we encourage you to schedule your mobile car detailing appointment in advance to secure your preferred date and time. You can easily book an appointment through our website or by contacting our customer support team. We will work with you to accommodate your schedule and ensure a convenient and hassle-free experience.
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Can I reschedule or cancel my mobile car detailing appointment?Yes, we understand that plans may change. If you need to reschedule or cancel your mobile car detailing appointment, please notify us as soon as possible. We will do our best to accommodate your new preferred date and time, subject to availability. Cancellation policies may vary, so kindly review our terms and conditions or contact our customer support for further information.
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Do I need to be present during the mobile car detailing service?While it's not necessary for you to be present during the entire service, we recommend being available at the beginning and end of the appointment. This allows us to discuss your expectations, inspect the vehicle together, and address any specific concerns. If you are unable to be present, our team can communicate with you over the phone or via email to ensure we meet your requirements.
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Can I book recurring mobile car detailing appointments?Absolutely! We offer recurring mobile car detailing appointments to help you maintain the cleanliness and appearance of your vehicle on a regular basis. Visit our Monthly Plans section to learn more.
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How can I book multiple vehicles?Simply go through the booking process on our website then add all the services you want per car into the cart. Then checkout and you're all set to go!
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Do I need to provide water and electricity for the mobile car detailing service?Yes, we kindly request that you provide access to water and electricity for our mobile car detailing service. Water is necessary for us to perform a thorough exterior wash and rinse, while electricity is required to power our equipment and tools. If access to water and electricity is not available at your location, please let us know in advance, and we will work with you to find alternative solutions to ensure a successful detailing service.
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How much water and electricity does the mobile car detailing service consume?Our mobile car detailing service is designed to be efficient in water and electricity consumption. We utilize advanced equipment and technologies that minimize water usage without compromising on the quality of the service. While the exact amount of water and electricity consumed may vary depending on the size of the vehicle and specific services requested, our technicians are trained to optimize resource usage and ensure environmentally-friendly practices throughout the process.
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What is the procedure followed during a mobile car detailing service?Our mobile car detailing service follows a systematic procedure to ensure a thorough and efficient cleaning process. Upon arrival at your location, our skilled technicians will assess the condition of your vehicle and discuss your specific requirements. They will then proceed with a comprehensive cleaning and detailing process, which typically includes exterior washing, interior cleaning, , waxing, and other requested services. Our technicians utilize professional-grade equipment, high-quality products, and proven techniques to achieve exceptional results. Finally, they will inspect the vehicle with you to ensure your satisfaction before concluding the service.
Our Cancellation Policy
Cancellation Policy for Highlights Mobile Car Detailing: We understand that circumstances may arise that require you to cancel or reschedule your appointment with Highlights Mobile Car Detailing. We strive to provide exceptional service to all our valued customers, and we want to ensure that our cancellation policy is fair and reasonable for both parties involved. Please carefully review our cancellation policy outlined below:
Cancellation Notice: If you need to cancel your appointment, we kindly request that you provide us with at least 1 day's advance notice. This allows us to adjust our schedule and offer the time slot to other customers who may be waiting for an appointment.
Contacting Us: To cancel your appointment, please contact our customer service team directly by phone or email. Our contact information can be found on our website or in your booking confirmation. Cancellation Fees: If you cancel your appointment with at least 1 day's notice, no cancellation fees will be charged. We understand that unforeseen circumstances can occur, and we want to accommodate your needs as best as possible.
Rescheduling: If you need to reschedule your appointment, we encourage you to contact us as soon as possible so we can find an alternative time that works for you. We will do our best to accommodate your request, subject to availability. Late Cancellations or No Shows: In the event that you fail to provide at least 1 day's advance notice for cancellation or do not show up for your scheduled appointment, a cancellation fee may be applied. The cancellation fee will be equal to a percentage of the service cost, which will be determined based on the specifics of your appointment.
Exceptions: We understand that emergencies and unexpected situations can occur. If you have a genuine emergency or extenuating circumstances that prevent you from giving the required notice, please contact us as soon as possible. We will handle such situations on a case-by-case basis and work towards a fair resolution.
Our Water & Electricity Policy
Electricity and Water Usage Policy for Detailing Services
Highlights Detailing is committed to providing professional detailing services while respecting our customers' resources. This policy aims to ensure responsible and efficient utilization of customers' electricity and water during our services.
Policy
2.1. Responsible Usage
a. Electricity:
We will utilize our customers' electricity only when necessary for detailing services.
Lights, power tools, and equipment will be promptly switched off after use.
We will avoid excessive use of electricity for personal devices or non-essential purposes.
b. Water:
We will use water efficiently, minimizing waste during detailing services.
Water will be used in controlled amounts for cleaning, rinsing, and other necessary tasks.
Any water leaks or excessive usage will be promptly reported to the customer.
Customer Consent:
We will obtain explicit consent from our customers before utilizing their electricity and water resources for detailing services.
At Highlights Detailing, we value our customers and are dedicated to providing high-quality services while being respectful and mindful of their resources.